Below is a practical customer-service directory for life insurance companies operating in India, focused on how easy it is to reach them, alternate contact options, and a responsiveness score (1–5).
How we scored responsiveness:
5/5 = multiple channels, quick escalation paths, good self-service, generally strong reputation
4/5 = reliable support but occasional delays
3/5 = acceptable but mixed experiences / wait times
2/5 or lower = more frequent complaints about turnaround or escalation experience
Customer experience changes over time and also depends heavily on claim complexity, advisor involvement, and branch support. IRDAI has recently pushed insurers to tie leadership incentives to grievance handling and customer outcomes.
Customer Service Details of Life Insurance Companies in India
1. LIC of India
- Headquarters: Mumbai, Maharashtra
- Customer Care: 022-68276827
- WhatsApp: Use official service portal
- Email: customerzone@licindia.com
- Customer Portal: https://ebiz.licindia.in
- Responsiveness: ⭐⭐⭐⭐☆
- Customer Service Snapshot: Largest insurer in India with extensive branch support and dependable servicing.
2. HDFC Life
- Headquarters: Mumbai, Maharashtra
- Customer Care: 022-68446530
- WhatsApp: +91 82918 90569
- Email: service@hdfclife.com
- Customer Portal: https://www.hdfclife.com/customer-service
- Responsiveness: ⭐⭐⭐⭐⭐
- Customer Service Snapshot: Excellent digital servicing and quick turnaround.
3. ICICI Prudential Life Insurance
- Headquarters: Mumbai, Maharashtra
- Customer Care: 1860-266-7766
- WhatsApp: Available via official website
- Email: customer.care@iciciprulife.com
- Customer Portal: https://www.iciciprulife.com/customer-service.html
- Responsiveness: ⭐⭐⭐⭐⭐
- Customer Service Snapshot: Strong self-service ecosystem and responsive support.
4. SBI Life Insurance
- Headquarters: Mumbai, Maharashtra
- Customer Care: 1800-267-9090 / 022-6191-0000
- WhatsApp: 9029006575 (service registration)
- Email: info@sbilife.co.in
- Customer Portal: https://mypolicy.sbilife.co.in
- Responsiveness: ⭐⭐⭐⭐☆
- Customer Service Snapshot: Good reach and dependable assistance.
5. Axis Max Life Insurance
- Headquarters: Gurugram, Haryana
- Customer Care: 1860-120-5577
- WhatsApp: +91 74283 96005
- Email: service.helpdesk@axismaxlife.com
- Customer Portal: https://www.axismaxlife.com/customer-service
- Responsiveness: ⭐⭐⭐⭐⭐
- Customer Service Snapshot: Known for structured escalation and responsive servicing.
6. Kotak Mahindra Life Insurance
- Headquarters: Mumbai, Maharashtra
- Customer Care: 1800-209-8800
- WhatsApp: Available via official website
- Email: clientservicedesk@kotak.com
- Customer Portal: https://customer.kotaklifeinsurance.com
- Responsiveness: ⭐⭐⭐⭐☆
- Customer Service Snapshot: Smooth servicing and good digital support.
7. Bajaj Allianz Life Insurance
- Headquarters: Pune, Maharashtra
- Customer Care: 1800-209-7272 / 1800-233-7272
- WhatsApp: Available via official website
- Email: customercare@bajajallianz.co.in
- Customer Portal: https://customerportal.bajajallianzlife.com
- Responsiveness: ⭐⭐⭐⭐☆
- Customer Service Snapshot: Strong accessibility and broad service reach.
8. Tata AIA Life Insurance
- Headquarters: Mumbai, Maharashtra
- Customer Care: 1860-266-9966
- WhatsApp: Available via official website
- Email: customercare@tataaia.com
- Customer Portal: https://www.tataaia.com/customer-service.html
- Responsiveness: ⭐⭐⭐⭐⭐
- Customer Service Snapshot: Strong digital servicing and customer communication.
9. Aditya Birla Sun Life Insurance
- Headquarters: Mumbai, Maharashtra
- Customer Care: 1800-270-7000
- WhatsApp: +91 88288 00040
- Email: care.lifeinsurance@adityabirlacapital.com
- Customer Portal: https://lifeinsurance.adityabirlacapital.com
- Responsiveness: ⭐⭐⭐⭐☆
- Customer Service Snapshot: Efficient service handling with strong digital support.
10. Canara HSBC Life Insurance
- Headquarters: Gurugram, Haryana
- Customer Care: 1800-103-0003 / 1800-180-0003
- WhatsApp: Available via official website
- Email: cru@canarahsbclife.in
- Customer Portal: https://www.canarahsbclife.com/customer-service
- Responsiveness: ⭐⭐⭐⭐☆
- Customer Service Snapshot: Balanced branch and digital servicing model.
11. PNB MetLife India Insurance
- Headquarters: Mumbai, Maharashtra
- Customer Care: 1800-425-6969
- WhatsApp: Available via official website
- Email: indiaservice@pnbmetlife.co.in
- Customer Portal: https://www.pnbmetlife.com/customer-service.html
- Responsiveness: ⭐⭐⭐⭐☆
- Customer Service Snapshot: Reliable servicing with multiple support options.
12. Reliance Nippon Life Insurance
- Headquarters: Navi Mumbai, Maharashtra
- Customer Care: 1800-102-1010 / 1800-102-3330 (Claims)
- WhatsApp: +91 72088 52700
- Email: rnlife.customerservice@relianceada.com
- Customer Portal: https://www.reliancenipponlife.com
- Responsiveness: ⭐⭐⭐☆☆
- Customer Service Snapshot: Accessible support with dedicated claims contact.
13. IndiaFirst Life Insurance
- Headquarters: Mumbai, Maharashtra
- Customer Care: 1800-209-8700
- WhatsApp: 022-62749898
- Email: customer.first@indiafirstlife.com
- Customer Portal: https://customer.indiafirstlife.com
- Responsiveness: ⭐⭐⭐⭐☆
- Customer Service Snapshot: Strong digital adoption and efficient servicing.
14. Bandhan Life Insurance
- Headquarters: Mumbai, Maharashtra
- Customer Care: 1800-209-9090
- WhatsApp: +91 98674 52226
- Email: customer.care@bandhanlife.com
- Customer Portal: https://www.bandhanlife.com/customer-service
- Responsiveness: ⭐⭐⭐⭐☆
- Customer Service Snapshot: Improving customer support and digital capabilities.
15. Shriram Life Insurance
- Headquarters: Hyderabad, Telangana
- Customer Care: 1800-103-6116
- WhatsApp: +91 90155 02000
- Email: customercare@shriramlife.in
- Customer Portal: https://www.shriramlife.com
- Responsiveness: ⭐⭐⭐☆☆
- Customer Service Snapshot: Strong support presence across non-metro regions.
16. Generali Central Life Insurance
- Headquarters: Mumbai, Maharashtra
- Customer Care: 1800-102-2355
- WhatsApp: +91 81081 98633
- Email: care@generalicentral.com
- Customer Portal: https://www.generalicentrallife.com/customer-service
- Responsiveness: ⭐⭐⭐⭐☆
- Customer Service Snapshot: Structured service process with clear escalation support.
17. Ageas Federal Life Insurance
- Headquarters: Mumbai, Maharashtra
- Customer Care: 1800-209-0502 / 022-23029200
- WhatsApp: Available via official website
- Email: grievances@ageasfederal.com
- Customer Portal: https://www.ageasfederal.com
- Responsiveness: ⭐⭐⭐⭐☆
- Customer Service Snapshot: Good accessibility and structured grievance handling.
18. Aviva Life Insurance India
- Headquarters: Gurugram, Haryana
- Customer Care: 1800-103-7766 / 1800-180-2266
- WhatsApp: Available via official website
- Email: customerservices@avivaindia.com
- Customer Portal: https://www.avivaindia.com
- Responsiveness: ⭐⭐⭐⭐☆
- Customer Service Snapshot: Multiple support channels and responsive assistance.
19. Edelweiss Tokio Life Insurance
- Headquarters: Mumbai, Maharashtra
- Customer Care: 1800-212-1212
- WhatsApp: Available via official website
- Email: complaints@edelweisstokio.in
- Customer Portal: https://www.edelweisstokio.in
- Responsiveness: ⭐⭐⭐⭐☆
- Customer Service Snapshot: Good digital servicing and customer accessibility.
20. Star Union Dai-ichi Life Insurance
- Headquarters: Mumbai, Maharashtra
- Customer Care: 1800-266-8833
- WhatsApp: Available via official website
- Email: customercare@sudlife.in
- Customer Portal: https://www.sudlife.in
- Responsiveness: ⭐⭐⭐⭐☆
- Customer Service Snapshot: Reliable support across assisted and digital channels.
21. Pramerica Life Insurance
- Headquarters: Gurugram, Haryana
- Customer Care: 1860-500-7070 / 011-4818-7070
- WhatsApp: +91 92891 87070
- Email: contactus@pramericalife.in
- Customer Portal: https://www.pramericalife.in/customer-service
- Responsiveness: ⭐⭐⭐⭐☆
- Customer Service Snapshot: Helpful service structure with multiple support paths.
22. Bharti AXA Life Insurance (Legacy Servicing)
- Headquarters: Mumbai, Maharashtra
- Customer Care: 1800-102-4444
- WhatsApp: 022-48815768
- Email: service@bhartiaxa.com
- Customer Portal: https://www.bhartiaxa.com
- Responsiveness: ⭐⭐⭐☆☆
- Customer Service Snapshot: Existing policyholders continue to receive servicing support.
Responsiveness Scale
⭐⭐⭐⭐⭐ – Excellent
⭐⭐⭐⭐☆ – Good
⭐⭐⭐☆☆ – Average
Disclaimer: Customer care numbers and digital support channels may change over time. Always verify details on the insurer’s official website before contacting support.